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At Northwell Health, we are dedicated to providing world-class service and compassionate care that is focused on the patient and customer. We're here to serve our communities by improving health and quality of life—all with a simple, continuous goal: to be better tomorrow than we are today.

Patient & Customer Experience

At Northwell Health, our mission is to improve the health and quality of life for those we serve by providing world-class service and patient/customer-centric care. We are dedicated to assuring you, our patients, families and customers, receive quality and compassionate care. 

Learn more about our patient experience

Quality & safety

Our goal is to deliver exceptional quality to every patient during each step of the care process. We have developed a quality program that includes robust metrics analysis, awards, strategic partnerships and the innovative Krasnoff Quality Management Institute.

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Honors and awards

Northwell Health facilities, programs and clinicians have received many national, state and local accolades for superior outcomes, quality care and positive impacts on the communities we serve.

View our awards, distinctions and accreditations.

Patient privacy

Northwell Health strives to develop a bond of trust with our patients. As such, protecting the privacy of our patients’ health information is essential. Our privacy practices support patient rights under the Health Insurance Portability and Accountability Act (HIPAA).

Learn about our privacy practices.

Compliance

We are committed to full compliance with all state and federal health care program requirements and realize the importance of acting with integrity at all times. Our compliance program holds all employees accountable with comprehensive policies and procedures.

Find out more about our program and policies

Diversity, inclusion & health literacy

A commitment to diversity and inclusion of all people is essential to transforming health care. Northwell Health is proud to employ a highly diverse workforce, weaving these principles into the fabric of the organization.

Contact Diversity, Inclusion & Health Literacy.

Sustainability and social responsibility

Responsible health care does not end at our facility walls. Through responsible decision-making and community support, Northwell Health strives to protect and improve the environment and quality of life in our communities.

Read about our efforts